Terms and Conditions

Please Read Before Using Our Services

Welcome to The Pulp House Publishing! When you use our website or sign up for our services, you agree to these terms. They keep things clear and fair for everyone. If you are not comfortable with any part, just let us know or step away from using our services. Here is everything you need to understand.

By partnering with The Pulp House Publishing, clients agree to:

• Follow the project timeline and revision structure outlined in their service agreement.
• Provide accurate information and timely feedback for successful delivery.
• Understand that creative work is collaborative, requiring input from both parties.
• Use our services for lawful purposes only.
• Retain all rights to manuscripts, completed books, and creative content, unless contractually modified.

1. Introduction

We are The Pulp House Publishing, a USA-based company located at 5900 Balcones Drive STE 100, Austin, TX 78731, passionate about helping authors share their stories. These terms create a binding agreement between you and us. By browsing our site or hiring us, you confirm you have read and accepted these guidelines. Questions? Reach out to us at info [at] thepulphousepublishing [dot] com.

2. Services

We offer a range of tools to help authors succeed. Our services include ghostwriting, editing, proofreading, formatting, publishing, marketing, and more. All our services follow these terms, so you know exactly what to expect.

3. Subscriptions

Want to stay updated? Sign up for our newsletters or promotional offers, delivered by email or other channels. Changed your mind? Just email info [at] thepulphousepublishing [dot] com to unsubscribe, and we will handle it quickly.

4. Purchase Policy

To use our services, you will be required to provide your name, contact information, and payment information. Your information is secure because we use a secure third-party payment system.

If a service is not available, there is a pricing mistake, or we suspect fraud, we may cancel your order. We will always keep you in the loop.

5. Complaint Resolution Policy

We are committed to resolving all client concerns quickly and professionally.

• All complaints are acknowledged within 1 business day.
• A dedicated project manager will investigate and respond within 48 hours.
• We aim for a resolution within 3–5 business days depending on complexity.
• We believe in transparent communication and mutually beneficial solutions.

6. Refund Policy

We want you to be thrilled with our work. Contact us to start a refund request, and we will guide you through the process. At The Pulp House Publishing, client satisfaction is our top priority, and we offer refunds on a case-by-case basis depending on the stage of the project.

• Full refund if work has not started.
• Partial refund if some deliverables have been completed.
• Non-refundable portions may apply to services already rendered or third-party costs (ISBNs, distribution fees, cover art licensing, etc.).
• We work closely with every author to resolve concerns promptly and reach a fair, mutually agreeable outcome.
• Ghostwriting: If the final draft does not meet your expectations after three rounds of edits, you can request a refund, minus costs for work completed.
• Publishing services: Once your book is printed or available for sale, refunds are not possible. If we make a major mistake, we will fix it at no cost.

7. Revision Policy

Need changes to our work? You have 5 to 10 days after receiving the draft or final product to request edits for free.

Every project includes a specific number of revisions depending on the service tier. Revisions must be based on the original scope of work and may not include new content, structural changes, or add-on services. Additional revisions can be purchased if needed.

• Ghostwriting Services: Your contract will list the number of included revisions. Extra changes after this period might come with a small fee, depending on the work involved.
• Other Services: Revision requests for marketing and publishing services are handled case by case, depending on the domain of work and the nature of the package.

8. Ineligibility of Refund Claims

We cannot offer refunds in certain cases, such as:

• Minor Technical Issues: Minor typos or grammar errors.
• Client-Related Delays: Delays caused by late feedback from you.
• Low Word Count: Manuscripts that fall short of the agreed word count.
• Concerns Not Raised in Time: Issues you did not raise during the revision period.
• Added or Unreasonable Requests: New requests added after the project starts.
• Informal Instructions: Tips or extra instructions given to writers outside the agreement.

9. Change of Mind

• Before Starting Services: If you decide our services are not for you before we begin, let us know within one business day for a full refund.
• After Starting Services: After we start working, we can discuss a partial refund based on what is already done. Email us, and we will sort it out together.

10. Late Delivery

The client and thepulphousepublishing.com will reach a mutual agreement to resolve all delivery-related refund cases.

• On-Time Delivery Guarantee: We strive to deliver on time. If we are late due to our own error, and after three attempts to contact you, you may qualify for a 50% refund.
• Delay Caused by Clients: Delays caused by you, like late submissions, do not qualify. We will work hard to keep your project on schedule.
• Mutual Agreement: There will be mutual agreement between the client and thepulphousepublishing.com in order to resolve all refund cases.
• Partial Refunds: Partial refunds or future discounts may be offered as compensation in applicable situations.

11. Service Delivery & Timeline Policy

All project timelines are shared at the start and depend on the service type (editing, publishing, marketing, etc.). Delays caused by client feedback times, missing files, or unauthorized changes will extend the delivery timeline automatically.

We maintain clear communication throughout the entire process.

12. Quality Assurance Policy

Every project undergoes internal checks for accuracy, professionalism, and adherence to publishing standards before final delivery.

13. Inadequate Delivery

If our work does not meet the agreed standards, let us know within two weeks with documented revision requests.

Use our project management tool, official email, or assigned contact numbers to keep things official.

14. Intellectual Property

Once you pay in full, all rights to your book, including copyright, belong to you. You can publish, sell, or share it as you wish.

We may use short excerpts or your book cover to promote our services, but we will check with you first if you prefer we do not. Our website name, logo, and trademarks remain ours.

15. Copyright Policy

We take copyright issues seriously. If you believe your work has been misused, email info [at] thepulphousepublishing [dot] com with clear evidence. We will investigate quickly and act if needed. False claims could lead to you covering our legal costs, so please be truthful.

16. SMS Communication Consent

By providing your phone number and checking the consent box on our forms, you agree to receive SMS text messages from The Pulp House Publishing regarding customer questions, order updates, and support inquiries.

• Message and data rates may apply depending on your carrier.
• Message frequency may vary based on your interactions with our team.
• You may reply STOP at any time to opt out of receiving text messages.
• You may reply HELP for customer care contact information.

Your consent to receive SMS messages is not a condition of purchase. We use your phone number only for the purposes stated and take reasonable steps to safeguard your personal information in accordance with our Privacy Policy.

If you wish to change your SMS preferences or remove your phone number, contact us at info [at] thepulphousepublishing [dot] com or call +1 (888)-908-0775.

17. Usage Restrictions

Let us keep things honest. You agree not to:

• Take part in any activity that violates local or international law.
• Exploit or endanger minors by exposing them to improper content.
• Send unsolicited messages, advertisements, or promotional content, including spam or junk mail.
• Impersonate any person, organization, or company representative.
• Violate the rights of other individuals.
• Engage in threatening, fraudulent, illegal, or otherwise harmful activity.
• Hinder or block other users from using thepulphousepublishing.com.
• Use thepulphousepublishing.com, or take part in activities, that could harm thepulphousepublishing.com, its services, or its users.
• Engage in misconduct that exposes thepulphousepublishing.com to liability.

Other things that users are forbidden to do include:

• Accessing, copying, or monitoring content on thepulphousepublishing.com using automated tools (e.g., bots or spiders).
• Using any hardware, software, or other tool that interferes with the ability of thepulphousepublishing.com to provide its services.
• Introducing malicious software, such as viruses or malware, to interfere with the operations of thepulphousepublishing.com.
• Attempting to access unauthorized parts of thepulphousepublishing.com's infrastructure, such as servers and databases.
• Carrying out denial-of-service or distributed denial-of-service attacks.
• Posting false or misleading reviews or ratings, or making defamatory statements about thepulphousepublishing.com.
• Interfering with the normal operations of thepulphousepublishing.com.

18. Limitation of Liability

We are not responsible for indirect damages, like lost profits. Our liability is limited to the amount you paid for the service.

If issues arise, you agree to protect us from claims related to your use of our platform.

19. Governing Law

These terms are governed by United States law, and disputes are settled in the courts of Texas. If one of the rules is found invalid, the rest remain in effect. We would like to offer you support; however, these are the rules you should follow.

20. Service Modifications

We may alter, suspend, or stop our services at any time. We accept no liability for this, as all facilities are provided on an as-available basis, but we will do our best to inform you. Access to some features or services may be limited as required.

21. Updates to Terms and Conditions

We can update these terms whenever necessary. Check this page for the latest version, shown by the effective date at the top. Using our services after changes means you agree to them.

If you are not okay with the updates, please stop using our services.

22. Waiver of Terms

If we do not enforce a rule immediately, that does not mean we waive it. If one of the rules is found unenforceable, we will modify it so as to conform to our original intent.

The rest of the rules remain in effect.

23. Acknowledgment

By using our website or services, you acknowledge that you have read and agree to these terms. Need help? Reach us at info [at] thepulphousepublishing [dot] com and we will help you.